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Channel: Troubleshooting Archives - Perfmatters
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An error occurred while updating. Download failed. Unauthorized

When you try to update the perfmatters plugin you might get the following error: An error occurred while updating perfmatters: Download failed. Unauthorized. There are a couple reasons why this might...

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Forgot your WordPress login URL? Here’s what to do

You can use the Perfmatters plugin to easily change your default WordPress login URL. This helps to lock down your site and immediately decrease bot traffic. However, if you have forgotten your...

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Troubleshooting license key activation

Make sure you have activated your license key before proceeding to the troubleshooting steps below. You will want to ensure your license is active for two reasons: To receive automatic updates for the...

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How to run a website speed test (the right way)

We see many running website speed tests the wrong way. When doing so, it might appear that your website is slowing down, but really, it’s just a matter of better understanding how to use the tools. We...

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How to create a temporary WordPress login (without sharing password)

There might be times when we ask you for access to your WordPress site. This is always a last resort, but performance optimization can sometimes be a tricky beast. Unfortunately, not everything can...

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How to fix the “PHP Parse error: syntax error, unexpected ‘?'” warning

When installing the Perfmatters plugin, it’s rare, but you might run into an error like this which prevents you from activating the plugin: Plugin could not be activated because it triggered a fatal...

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How to restore default options (reset)

Whether you’re reinstalling the plugin or troubleshooting, you might need to clear everything and start over. Restore default options Follow the steps below to restore all plugin options to their...

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How to show advanced options

Advanced options allows you to show additional features in the Perfmatters UI that help extend compatibility with different complex setups. These should only be used if you know exactly what you’re...

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How to quickly test with Perfmatters off

When it comes to debugging, it can be helpful to test with Perfmatters off quickly to rule out a problem. This saves time from toggling settings off in the plugin or temporarily deactivating it. You...

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How to disable optimizations in Perfmatters for logged in users

Depending on the site you’re working on, you might prefer or need to disable the optimizations in Perfmatters for logged in users. This includes features like Delay JS, lazy loading, preloads, local...

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